VOIP municipal telephone exchange

From traditional telephony to digital telephony

For the last 18 years, the civil service’s central phone system has been in need of replacement. With the announced end of analog telephony, Pully made the digital shift by turning to the latest technology, IP telephony.

In late 2017, Swisscom announced that traditional telephony would be abandoned in favor of Voice over Internet Protocol telephony, better known by the telephony acronym “VOIP”. With this system, the phone turns into a computer terminal, connected to the internet. It should be noted that the costs incurred by introducing these new infrastructures were partially offset by the savings in leased lines from Swisscom.

Rather than opting for a phone solution through computers, the City chose to keep physical phones. Not only were civil service employees attached to them, this option most importantly allows access to the phone when the computer is turned off. One of the benefits of IP telephony is that it offers the ability to pair Outlook e-mail, the physical phone set, and the resident’s cell phone. This represents real progress in facilitating remote work: The employee has access to his/her work number and e-mails from anywhere.